REFUND AND
RETURNS POLICY

All digital-product purchases are normally final once the product has been downloaded or accessed. This digital refund policy explains how that rule applies to downloadable files.

We do not normally provide refunds because a customer:

• Changed their mind after downloading the product.
• No longer needs or wants the product.
• Purchased the product by mistake and then downloaded it.
• Did not read the product description before purchasing.
• Lacks the required software, device, account, or technical knowledge.
• Expected particular business, financial, social-media, or AI-generated results.
• Purchased a product shortly before a sale or price reduction.

Purchasing a digital product does not guarantee specific income, views, followers, sales, rankings, engagement, or other results.

Under this digital refund policy, please contact us within 14 days of purchase when:

• The purchased file is missing.
• The download link does not work.
• The ZIP, PDF, audio, or other digital file is corrupted.
• You received a different product from the one ordered.
• You were charged more than once for the same order.
• The product is materially different from its description.
• A technical problem on our website prevents access to the purchased files.

We will first attempt to repair the download, replace the file, or provide a new download link. When we cannot correct the problem within a reasonable period, we may issue a full or partial refund.

For an accidental purchase, this digital refund policy asks customers to contact us as soon as possible and before downloading or accessing the product.

An accidental-purchase refund may be considered when:

1. The request is submitted within 48 hours of purchase.
2. The product has not been downloaded or accessed.
3. There is no evidence of misuse, copying, or repeated refund requests.

Approval is not guaranteed.

Refunds for bundles are normally unavailable after any file contained in the bundle has been downloaded or accessed.

When a specific file in a bundle is defective, we will repair or replace that file. A defective individual file does not automatically qualify the complete bundle for a refund when the remaining products work correctly.

Some products are intended for use with third-party services such as ChatGPT, Gemini, Claude, Grok, Canva, CapCut, Midjourney, YouTube, TikTok, Pinterest, or other platforms.

These services may change their features, pricing, rules, interfaces, or output quality without notice. The Odd Child does not control third-party services and cannot guarantee that every prompt or resource will produce identical results on every platform.

A change made by a third-party platform after purchase does not automatically qualify the purchase for a refund. However, we may provide an updated file when reasonably possible.

Customers may cancel a subscription before its next renewal date to prevent future charges.

Cancellation does not normally provide a refund for a subscription period that has already started or for digital products already delivered during that period. This does not limit any cancellation or refund rights provided by applicable law.

Contact:

Email: agent@theoddchild.com
Website: theoddchild.com
Contact form: Contact The Odd Child AI

Include:

• Your full name.
• The email address used during checkout.
• Your order number.
• The name of the product.
• A clear description of the problem.
• A screenshot of any error message, when applicable.

Do not email credit-card numbers, passwords, banking information, or identification documents.

Approved refunds will be returned to the original payment method used for the purchase.

After a refund is issued, processing time depends on the customer’s bank, card issuer, and payment provider. Download access and the associated product licence may be cancelled after a full refund.

Please contact us before filing a payment dispute or chargeback. We will make a reasonable effort to investigate missing downloads, incorrect charges, duplicate payments, and technical problems.

Submitting a chargeback does not automatically create an entitlement to retain or continue using the digital product.

A refund ends any licence granted with the refunded product. After receiving a full refund, the customer must stop using, distributing, publishing, or selling materials created directly from the refunded product where continued use would depend on that licence.

Nothing in this digital refund policy removes or limits rights that cannot legally be excluded under applicable Canadian, provincial, territorial, or international consumer-protection laws.

When applicable law provides stronger cancellation, repair, replacement, or refund rights, those legal rights will apply.

The Odd Child may update this policy periodically. The policy in effect on the purchase date will normally apply to that order, except where applicable law requires otherwise.

Before purchasing, review the files, formats and product information in our digital product store. For general information about consumer protection in Canada, visit the Government of Canada Office of Consumer Affairs. This external resource provides general guidance and does not change the terms above or any rights under applicable law.